Refund and Returns Policy
Our Commitment
At Pure and Natural Health, your satisfaction is our priority. We are committed to providing high-quality natural health products, including Lipiforte, and aim to ensure you are happy with your purchase.
If you are not completely satisfied, we’re here to help.
Change of Mind
Due to the nature of our product (a therapeutic supplement), we do not accept returns or offer refunds for change of mind once a product has been opened or used.
If the product is unopened and in its original condition, you may return it within 14 days of delivery for a refund, minus shipping costs. Please contact us before sending any item back.
Damaged or Faulty Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [your email address or contact form link], providing:
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A clear photo of the item(s) and packaging
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Your order number
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A brief description of the issue
We will either replace the item or issue a full refund, including shipping costs, depending on your preference and stock availability.
Australian Consumer Law
This policy is in addition to your rights under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
How to Return a Product
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Email us at info@pureandnaturalhealth.au with your order details and reason for return.
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We will confirm your eligibility and provide return instructions.
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Return the item to the address we provide.
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Once received and inspected, we will notify you of the outcome.
Please note: You are responsible for return shipping costs unless the item is faulty or sent in error.
Contact Us
For questions or to start a return, please contact:
Email: info@pureandnaturalhealth.au
Website: https://www.pureandnaturalhealth.com.au/contact
